{shop_name}
 
Hi {firstname} {lastname},
 
Your order #{id_order} history
 
There is a problem with your payment for order #{id_order}. Please contact us at your earliest convenience.
 
Your order will not be shipped until we have resolved this problem.
 
You can review this order and download your invoice from the "Order history" section of your account by clicking "My account" on our website.
 
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